return policy

Customer Service is a priority at Jane Metz Originals. We are dedicated to giving  our customers  a good experience when purchasing our designs. If you have questions or concerns, contact us at jane@janemetzfineart.com or  (214) 662-0289. Thank you for being one of our valued customers! 

Customers ordering  on our online store need to know they are purchasing original, custom and hand crafted designs with our commitment to donate a percentage of each item to organizations, universities and  philanthropies.

Our jewelry and leather products are made by a master jeweler and saddlery known for their quality, experience and craftsmanship.  Our giclee prints are high quality and collectible. Each product is individually made with care and  precision in a timely manner and can take several days or weeks to create from start to finish. For this reason, we do not refund purchases.  We do, however, guarantee our designs and work hard to provide customer satisfaction that will encourage you to come back and recommend us because repeat business is our biggest compliment! Thank you for  sharing our committment to tradition and things that last and say something  aboaut yourself! 

Our committment at Jane Metz Origianals is to design and create quality well made products for you that we  wear and use ourselves. We  work hard to search for and build a  solid relationship with the best jeweler, saddlery and printer we can find to give you a good experience.  

We area committed to giving back a percentage of each of our sales to organizations, universities and philanthropies we are invested in. Thank you for sharing our visit on to make the world a better place through your support!

We hope when you purchase one of our designs that it is an experience for you! The smell and feel of top quality leather we use on our  leather designs, the sparkle, comfort simple elegant look of our jewelry and the emotion we try to capture on our paintings and prints that connects you to the things you are passionate about. We love what we do and you are our inspiration and motivation to create designs that that matter and that last!